“BDS was the right solution for us"

Like many other companies, the Covid pandemic had a big impact on our business. We were hit on both the labor and supply sides of our business. It wasn’t until the Winter of 2021 that we recovered to being fully staffed. In terms of supplies, it has gotten so bad that some vendors have stopped accepting back orders or even communicating updates. Because of this, Lauren, our team, and I have to check our vendor's websites every day in order to find stock to order. There have been times when we see 800 stock of the item we need first thing in the morning. And while we were putting our card information in, dozens or hundreds were already sold. For some items even, I know to buy right away even if we don’t have orders because I know we can sell those items quickly. We’ve actually become more reliant on technology compared to pre-Covid.

We had a technology partner we used for a long time. I’m not sure if it was because of Covid or something else, but they became extremely unresponsive. The last straw for me was when I spent 3 weeks trying to get them just to answer my emails or return my calls. Being a customer-centric business, it was not a pleasant feeling to be ignored.

That’s when I reached out to my friend and he referred me to BDS. I knew BDS was the right solution for us about the 3rd time I talk to Tito and during the onboarding process. I knew it was another family business that cared about their customers the same way we do at CSE.

With BDS handling the IT, I can literally sleep better at night

I know I have an IT partner I can count on. Even when I’m out connecting with clients and get a call from the team about an IT issue, I just say, “Call BDS”. And often times, the problem is solved even before I get back to the office. I couldn’t ask for better response time and customer service than that!

With BDS, we can focus on our core business

As an expanding mid-sized company, most of us are asked to wear several different hats and one of those hats for me was overseeing the IT. While having some experience, IT was not my main role with the company.

BDS Keeps Employees Productive

Our company eventually grew to the size where addressing IT problems was impeding with my primary responsibilities and the complexity of our needs had outgrown my knowledge. We wanted someone local for an onsite presence with reasonable rates. That’s when we chose Business Data Services.

After working with BDS, my time spent on addressing IT problems went from 3-4 hours per case to virtually 0. I’d say I spend 75% less time on IT problems since working with BDS. There has been less volatility within our whole network since we’ve brought BDS on. I can always call on them whenever I have a problem and have it addressed quickly and efficiently. When our employees call BDS, I like how they know who we are and they are familiar with our network.

“We have things operating smoothly and that’s what we needed all along”

When working with larger firms, I often waited hours on the phone for them to figure out who what company I was with and which department I needed to be routed to. More often than not, BDS has fixed the problem faster than the time it would have taken to talk to a technician at the larger firms. With BDS, we have things operating smoothly and that’s what we needed all along so we can focus on our core business.

Allows our business to operate more efficiently

We have been a client for a long time - prior to 2007 we had a string of IT companies that were bought by other companies, numerous times. We found that with each buy out, our service was less and less reliable. We are a small company, and since 2007 BDS has effectively handled ALL of our IT needs. This benefits us by eliminating the need to hire in-house IT staff. BDS is such an integral part of our team that we just simply don’t worry about IT…we have BDS.

“Security of our system is one of the top priorities at BDS”

From in-depth hardware and software recommendations to large scale systems upgrades every project is researched with our needs in mind and meticulously planned for a seamless completion. The security of our system is one of the top priorities at BDS, from their much-appreciated Security Alert email notifications on items we would never have known about, to monthly evaluations of our entire system and its functions. The upgrade and update recommendations to our software and hardware help keep us up-to-date and allow our business to operate efficiently.

BDS Eliminates the Headaches of Technology

Personally I most appreciate the knowledge that any problem I run into, even with a 3rd party vendor’s software, BDS is just a phone call away. If I feel uncertain or uneasy all I have to do is pick up the phone and give them a call. The staff is very professional, always willing to provide additional information if you ask or are if you are just curious.

I truly do not know how I would do my job without BDS, you are that much a part of our team and we “selfishly” wish you much success!