Hand-on owner with amazing staff

I first met Huey when he started coming to the Leawood Chamber networking events. What I like most about Huey is that he is a hands-on owner. He is extremely knowledgeable about information technology. His ability to do things himself is really important to us feeling comfortable about doing business with BDS.

I feel that way about most businesses. If the owner of a business knows how to do what his staff is being asked to do, that lends a lot of credibility to what the business is doing. That’s part of why I knew I could trust BDS with my organization’s IT needs. I also like how he actually listens to what I want to do and looks for ways to serve our needs.

“Our staff has more time to do the work that’s important to our business”

Thanks to BDS, we now have access to IT experts around the clock, which is important to us. Working with their staff is always a pleasure. They genuinely care for our needs and take the time to explain things to us. All the staff members are very positive and customer oriented.

With BDS supporting us, our staff has more time to do the work that’s important to our business versus maintaining our IT infrastructure. What would take us 3 hours to solve would take BDS 20 minutes. I used to be the in-house support person and I had to figure out things myself. Now, I say, “Call BDS.” It helps that BDS is incredibly responsive. I can’t think of a time when they weren’t responsive in an emergency situation.

Saved by BDS’s Backup Systems

BDS not only helped us with IT support but also helped maintain, backup and monitor our systems. On one occasion, we were saved by those very systems. Our systems got a file locker virus and with the help of Nick, one of their technicians, we were able to revert to the previous day’s backup with very little data loss. That kind of business continuity is extremely important to us. Without that kind of business continuity plan, we could have been down for days, or weeks. These days, we very seldom have downtime because BDS is proactively applying updates and monitoring our systems.

For me to hire someone on staff to keep up with all of this, that would cost me a lot more than what I pay BDS. I’m very happy with the services and value I get for the price I pay. It’s very affordable.

Thank you, Huey and the BDS team, for giving us the support we need!