With BDS, we can focus on our core business
As an expanding mid-sized company, most of us are asked to wear several different hats and one of those hats for me was overseeing the IT. While having some experience, IT was not my main role with the company.
BDS Keeps Employees Productive
Our company eventually grew to the size where addressing IT problems was impeding with my primary responsibilities and the complexity of our needs had outgrown my knowledge. We wanted someone local for an onsite presence with reasonable rates. That’s when we chose Business Data Services.
After working with BDS, my time spent on addressing IT problems went from 3-4 hours per case to virtually 0. I’d say I spend 75% less time on IT problems since working with BDS. There has been less volatility within our whole network since we’ve brought BDS on. I can always call on them whenever I have a problem and have it addressed quickly and efficiently. When our employees call BDS, I like how they know who we are and they are familiar with our network.
“We have things operating smoothly and that’s what we needed all along”
When working with larger firms, I often waited hours on the phone for them to figure out who what company I was with and which department I needed to be routed to. More often than not, BDS has fixed the problem faster than the time it would have taken to talk to a technician at the larger firms. With BDS, we have things operating smoothly and that’s what we needed all along so we can focus on our core business.