Understands us and delivers on-time and on-budget

At CBM, we all wear multiple hats. One of my hats happens to be IT. 90% of the time, I love my IT hat. Troubleshooting technical issues is something I look forward to doing! The added benefit is avoiding hiring a full or part-time staff dedicated to IT which saves our company quite a bit of money. On the other hand, there are times I know I’m out of my wheelhouse and need outside help. In the end, outside help is my responsibility so I go through a process to vet each potential technology partner. Our previous technology partner could not handle moving our on-prem server to Microsoft 365’s environment. It was clear we needed a new partner to cover the high level projects and technology I couldn’t handle. That’s when I reached out to BDS. What I liked most about BDS was they took the time to understand our situation, what our goals were, and created a clear plan to achieve our goals. While we did hit some road bumps through the process, BDS was there for us to make things right. I appreciate a partner who owns up to their mistakes and works hard to make things right. Despite those road bumps, BDS was able to deliver the project, on-time and on-budget. I look forward to working with BDS on future projects!

Allows our business to operate more efficiently

We have been a client for a long time - prior to 2007 we had a string of IT companies that were bought by other companies, numerous times. We found that with each buy out, our service was less and less reliable. We are a small company, and since 2007 BDS has effectively handled ALL of our IT needs. This benefits us by eliminating the need to hire in-house IT staff. BDS is such an integral part of our team that we just simply don’t worry about IT…we have BDS.

“Security of our system is one of the top priorities at BDS”

From in-depth hardware and software recommendations to large scale systems upgrades every project is researched with our needs in mind and meticulously planned for a seamless completion. The security of our system is one of the top priorities at BDS, from their much-appreciated Security Alert email notifications on items we would never have known about, to monthly evaluations of our entire system and its functions. The upgrade and update recommendations to our software and hardware help keep us up-to-date and allow our business to operate efficiently.

BDS Eliminates the Headaches of Technology

Personally I most appreciate the knowledge that any problem I run into, even with a 3rd party vendor’s software, BDS is just a phone call away. If I feel uncertain or uneasy all I have to do is pick up the phone and give them a call. The staff is very professional, always willing to provide additional information if you ask or are if you are just curious.

I truly do not know how I would do my job without BDS, you are that much a part of our team and we “selfishly” wish you much success!