If you depend on your computer network to run your business (and who doesn’t?) you’ll want someone treating your data as securely as they would their own.
Not knowing what’s going on behind the scenes should scare the crap out of you. It is NOT unreasonable that your IT company is monitoring your network 24/7/365.
Stop paying for substandard support. It's important for you to interview your current company to ensure they are up to your standards. This will help you determine if it’s time for a change (and so you can sleep at night).
The top 3 questions to ask include:
- “What cyberliability and errors and omissions insurance do you carry to protect me?”
Here's something to ask about: if THEY cause a problem with your network that causes you to be down for hours or days, to lose data or get hacked, who's responsible? What if one of their technicians gets hurt at your office? Or damages your property while there? In this litigious society we live in, you better make darn sure whomever you hire is adequately insured with both errors and omissions insurance, workers' compensation and cyberliability - and don't be shy about asking them to send you the policy to review!
- “Who audits YOUR company's cybersecurity protocols and when was the last time they conducted an audit?”
Nobody should proofread their own work, and every professional IT consulting firm will have an independent third party reviewing and evaluating their company for airtight cyber security practices.
- “Do you offer guarantees on services?”
Any IT company should back their services 100%. Any updates, additions, subtractions, etc. should not be an additional charge and should be guaranteed to work the first time, without having to submit an additional ticket.
We are offering a free report with 19 additional questions to ask any IT company to make sure you have hired the best choice for services. It also includes cost-saving strategies. To download the full report, visit: www.KansasCityITconsulting.com/ITbuyersguide/
